Refunds + Returns

Effective Date: 05.06.2024

Hey there!

I’m Lexi, one of the founders of Postcards™. I just wanted to personally say thank you for checking out our refund and returns policy. We’ve put a lot of love into our candles, and with a refund rate of less than 1%, I’m confident you’ll love them too! But hey, if something isn’t right, we’ve got you covered.

If You’re Not Happy with Your Candle:

• Damaged or Defective? Let us know within 7 days, and we’ll replace it or refund you, including shipping. Easy peasy.
• Got the Wrong Item? If we made a mistake, contact us within 30 days, and we’ll make it right—no extra cost to you.

Changed Your Mind?

• You’ve got 2 days after receiving your order to decide. If it’s unused and in the original packaging, you can send it back. Return shipping is on you, and there might be a small restocking fee.

How to Get a Refund or Return:

1. Reach Out: Shoot us an email at lexi@postcards.shop with your order number and what’s up.
2. Get the Details: We’ll give you a return authorization number and the info you need to send it back.
3. Ship it Back: Pack it up like it came to you and ship it using a trackable method.
4. Refund/Replacement: Once we get the item and check it out, we’ll process your refund or send out a replacement.

A Couple of Exceptions:

• Custom or Personalized Items: Unless there’s an issue (like damage or a mistake on our part), custom items can’t be returned or refunded.

Got Questions?

Feel free to reach out anytime at lexi@postcards.shop. I’m here to help and make sure everything’s smooth and simple.

Thanks again for choosing Postcards™. Your satisfaction means the world to us!