Refunds + Returns

Effective Date: 05.06.2024

At Postcards™, we want you to be delighted with your purchase. If for any reason you are not entirely satisfied, we are here to help. Please read our Refunds and Returns Policy carefully to understand how we handle refunds, returns, and exchanges.

1. Refund Eligibility

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will replace the item at no additional cost to you or provide a full refund, including any shipping charges.
  • Incorrect Items: If you receive an incorrect item in your order, please notify us within 30 days of receipt. We will arrange for the correct item to be sent to you or issue a refund.

2. Returns

  • Change of Mind: If you have a change of heart about your purchase, you may return it within 2 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. You will be responsible for return shipping costs, and a restocking fee may apply.

3. Process for Refunds and Returns

  • Contact Us: To initiate a return or request a refund for damaged, defective, or incorrect items, please contact our customer support team at lexi@postcards.shop. Please include your order number and a description of the issue.
  • Return Authorization: Our customer support team will provide you with a return authorization number and instructions for returning the item.
  • Return the Item: Pack the item securely in its original packaging, including all accessories and documentation. Ship the item back to us at the address provided by our customer support team. We recommend using a trackable shipping method.
  • Refund/Replacement: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or replacement. If approved, refunds will be processed using the original payment method. Replacements will be shipped promptly.

4. Exceptions

  • Custom or Personalized Items: We do not accept returns or offer refunds for custom or personalized items unless they are damaged, defective, or incorrect.

5. Contact Us

If you have any questions about our Refunds and Returns Policy or need assistance with a return or refund request, please contact us at lexi@postcards.shop. Our dedicated customer support team (one of the founders) is here to assist you.

Thank you for choosing Postcards™. Your satisfaction is our priority, and we are committed to providing exceptional products and service.