Refunds + Returns
Effective Date: 05.06.2024
Hey there!
Iâm Lexi, one of the founders of Postcardsâ˘. I just wanted to personally say thank you for checking out our refund and returns policy. Weâve put a lot of love into our candles, and with a refund rate of less than 1%, Iâm confident youâll love them too! But hey, if something isnât right, weâve got you covered.
If Youâre Not Happy with Your Candle:
- Damaged or Defective? Let us know within 7 days, and weâll replace it or refund you, including shipping. Easy peasy.
- Got the Wrong Item? If we made a mistake, contact us within 30 days, and weâll make it rightâno extra cost to you.
Changed Your Mind?
- Youâve got 2 days after receiving your order to decide. If itâs unused and in the original packaging, you can send it back. Return shipping is on you, and there might be a small restocking fee.
How to Get a Refund or Return:
- Reach Out: Shoot us an email at lexi@postcards.shop with your order number and whatâs up.
- Get the Details: Weâll give you a return authorization number and the info you need to send it back.
- Ship it Back: Pack it up like it came to you and ship it using a trackable method.
- Refund/Replacement: Once we get the item and check it out, weâll process your refund or send out a replacement.
A Couple of Exceptions:
- Custom or Personalized Items: Unless thereâs an issue (like damage or a mistake on our part), custom items canât be returned or refunded.
Got Questions?
Feel free to reach out anytime at lexi@postcards.shop. Iâm here to help and make sure everythingâs smooth and simple.
Thanks again for choosing Postcardsâ˘. Your satisfaction means the world to us!